Policies & Compliance
(Anywhere Direct Care โ Committed to Excellence and Accountability)
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Our Commitment to Quality and Safety
At Anywhere Direct Care, our foundation is built on integrity, compassion, and professionalism.
As a registered NDIS provider, we operate under the NDIS Quality and Safeguards Framework, ensuring every participant receives services that are ethical, safe, and empowering.
We believe quality is not just a requirement โ itโs a reflection of our values and the trust our community places in us.
Participant Rights & Responsibilities
We are dedicated to upholding the dignity, privacy, and independence of every individual we support.
Our policies are guided by respect, equality, and inclusion โ ensuring participants maintain full choice and control over their care and daily lives.
We strictly adhere to the NDIS Code of Conduct, ensuring every team member delivers services with empathy, professionalism, and accountability.
Complaints, Feedback & Advocacy
We see feedback as an essential part of growth.
Every compliment, comment, or complaint helps us refine the quality of our services and strengthen our relationship with participants.
Our complaints process is confidential, fair, and transparent.
Participants may submit feedback anonymously or through an advocate, knowing their voice will always be heard and valued.
โWe listen, we act, and we improve โ together.โ
Risk, Safety & Emergency Management
Safety is not negotiable โ itโs embedded in everything we do.
From proactive risk assessments to well-defined emergency procedures, we ensure that participants, staff, and community members are protected at all times.
Our team regularly reviews and tests safety systems to maintain readiness and compliance with WHS and NDIS standards.
Continuous Improvement & Quality Assurance
We believe excellence is a moving target โ one we chase relentlessly.
Through audits, staff training, and ongoing evaluation, we continually strengthen our operations to exceed compliance expectations.
Our Continuous Improvement Plan reflects our promise to evolve with the needs of our participants and the standards of our industry.
Worker Conduct & Screening
Every member of our team represents our values.
All workers undergo mandatory background checks, NDIS Worker Screening, orientation, and training before providing support.
Our Code of Conduct requires the highest level of professionalism, confidentiality, and accountability โ ensuring participantsโ wellbeing and trust at every step.
Our Promise
Every policy we uphold is a promise โ a promise of quality, respect, and transparency.
We are proud to serve our community with the assurance that every action aligns with both NDIS expectations and our own ethical standards.
For more information or a copy of any policy, please contact our management team at:
๐ง AnywhereDirectCare@gmail.com