Who We Are
Anywhere Direct Care Pty Ltd is an NDIS-registered service provider based in Sydney, NSW, Australia.
Our website address is: https://anywheredirectcare.com.au.
We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the NDIS Quality and Safeguarding Framework.
Information We Collect
We may collect the following types of personal information:
Your name, phone number, and email address
NDIS number and plan details (if applicable)
Information shared through contact forms, job applications, or service enquiries
Information required to deliver NDIS support services
Technical information such as IP address, browser type, and cookies (see Cookies section)
We only collect information that is necessary to provide our services and respond to your enquiries.
How We Use Your Information
We use your information to:
Deliver NDIS support and care services
Manage bookings, communication, and invoicing
Respond to enquiries and provide customer support
Meet our legal and compliance obligations under the NDIS Commission
Improve the performance and functionality of our website
We do not sell, rent, or trade your personal information to any third party.
NDIS Participant Information
For NDIS participants, we collect and store personal and sensitive information as required by the NDIS Commission.
This information may include health or disability-related details necessary for service delivery.
Information is shared only with relevant parties such as plan managers, coordinators, or healthcare professionals — and only with your consent, unless required by law.
All participant information is stored securely and handled in compliance with NDIS and privacy regulations.
How We Protect Your Data
We use secure, password-protected systems, encrypted communications, and restricted access for staff members.
All employees and contractors are required to maintain confidentiality and privacy when handling client information.
Cookies
Our website may use cookies to improve your experience.
Cookies are small text files stored on your device to remember your preferences.
You may choose to disable cookies in your browser settings, but this may affect the functionality of our website.
Comments and Media
If visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from uploaded images.
Embedded Content from Other Websites
Articles or pages on this site may include embedded content (e.g. videos, images, or articles).
Embedded content behaves exactly as if the visitor has visited the other website directly.
These websites may collect data about you, use cookies, and monitor your interaction with the embedded content.
Who We Share Your Data With
We may share limited information with trusted third parties who assist in operating our business (such as IT providers, website hosting, or payment processors).
All such third parties are bound by confidentiality and data-protection agreements.
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely.
For registered users, we store personal information in their user profile.
NDIS participant records are retained for the period required by the NDIS Commission or applicable law.
Your Rights
You have the right to:
Request access to the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for processing where applicable
To make a privacy request, contact us using the details below.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam-detection service.
We may also transfer limited data to secure third-party services used for hosting or analytics (e.g. Google).
Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:
Anywhere Direct Care Pty Ltd
📧 Email: anywheredirectcare@gmail.com
📞 Phone: 0414149802
📍 Sydney, NSW, Australia